1When will I receive my e-ticket?

Once your payment has been successfully received and verified, e-tickets are typically issued within 5–10 hours and sent to your registered email address.

Please ensure you:

  • Check your inbox carefully
  • Check your spam or junk folder
  • Verify that the email address provided during booking is correct

If you have not received your e-ticket within the expected timeframe, please contact our support team.

2Can I correct or change a passenger name?

Airlines generally do not permit name changes once a ticket has been issued.

If you notice a spelling mistake or discrepancy in a passenger's name, please contact JNA Travel immediately. The ability to correct a name depends on the airline's policies and the timing of your request. Additional airline fees, fare differences, or service fees may apply.

Phone: +61 412 983 292

Email: contact@jnatravel.com.au

3Can I pay by bank transfer?

Yes. We accept a range of secure payment methods, including:

  • Bank Transfer (EFT)
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

For bank transfer payments, ticket issuance will commence once cleared funds have been received and confirmed.

4Can I change my flight after booking?

In most cases, flight changes are possible; however, they are subject to:

  • Airline fare rules
  • Seat availability
  • Airline change fees
  • Fare and tax differences
  • JNA Travel service fees

Please contact us as soon as possible if you need to amend your travel arrangements.

5How do I request a refund?

Refund eligibility depends on the fare conditions of your ticket and the policies of the travel supplier.

To request a refund:

  1. Contact our support team.
  2. Provide your booking reference.
  3. We will review the applicable fare rules and supplier policies.

Where a refund is approved, processing times vary depending on the airline or travel supplier.

6What happens if my flight is cancelled by the airline?

If an airline cancels your flight, the airline may offer:

  • An alternative flight
  • A travel credit
  • A refund (subject to airline policy)

JNA Travel will assist you in communicating with the airline and exploring the available options.

7Do I need travel insurance?

We strongly recommend purchasing comprehensive travel insurance for all domestic and international travel.

Travel insurance may provide cover for:

  • Trip cancellation
  • Medical emergencies
  • Lost baggage
  • Travel delays
  • Emergency evacuation
  • Personal liability

8How much baggage can I take?

Baggage allowances vary between airlines, routes, fare types, and cabin classes.

Your baggage allowance will normally be shown on:

  • Your booking confirmation
  • Your e-ticket itinerary
  • The airline's website

If you're unsure, please contact our team before travelling.

9Do I need a visa for my destination?

Visa requirements depend on:

  • Your nationality
  • Your destination
  • The purpose of travel
  • Transit requirements

We recommend checking with the relevant embassy, consulate, or government immigration website before booking and again before departure.

10How can I contact JNA Travel?

Priority Phone Support

+61 412 983 292
Monday – Sunday
9:00 AM – Midnight (AEST)

Email Support

contact@jnatravel.com.au
Average response time: Under 10 hours

Emergency Travel Support

+61 412 983 292
Available 24 hours a day, 7 days a week for customers currently travelling.